Mustek Limited Jobs 2021 for Technician: Helpdesk
Mustek Limited Jobs 2021 for Technician: Helpdesk available. See details below on how to apply for the position of Technician: Helpdesk in Mustek Limited.
The Technician is responsible for assisting clients with first-line support, logging of field support tickets, ordering parts for multinational repairs, returning parts, and quoting for onsite repairs.
Job Title: Technician: Helpdesk
Location: Midrand, Gauteng, South Africa
Reference #: Technician: Helpdesk
Contract Type: Permanent
Salary: Market Related
Job summary:
Responsibilities:
•Maintain the abandoned call rate below 8%
•Close 100% of all customer queries
•Accurately log all field support tickets
•Generate quotes
•Close all multinational tickets
Requirements
Qualifications and Experience:
•Grade 12
•CompTIA A+ (N+ will be an advantage)
•Qualifications on multinational products will be of an advantage
•3 years technical repairs experience
• 1-year technical helpdesk experience
Skills and Knowledge:
•Excellent communications skills and customer care
•Attention to detail
•Good problem-solving skills
•Technical troubleshooting and ability to diagnose and correct problems on the phone, team viewer and email
To Apply:
Application Deadline: 27/07/2021
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