Mustek Limited Jobs 2021 for Technician: Helpdesk

Mustek Limited Jobs 2021 for Technician: Helpdesk available. See details below on how to apply for the position of Technician: Helpdesk in Mustek Limited.

The Technician is responsible for assisting clients with first-line support, logging of field support tickets, ordering parts for multinational repairs, returning parts, and quoting for onsite repairs.


Job Title: Technician: Helpdesk
Location: Midrand, Gauteng, South Africa
Reference #: Technician: Helpdesk
Contract Type: Permanent
Salary: Market Related


Job summary:
•Maintain the abandoned call rate below 8%
•Close 100% of all customer queries
•Accurately log all field support tickets
•Generate quotes
•Close all multinational tickets
Qualifications and Experience:

•Grade 12
•CompTIA A+ (N+ will be an advantage)
•Qualifications on multinational products will be of an advantage
•3 years technical repairs experience
• 1-year technical helpdesk experience

Skills and Knowledge:

•Excellent communications skills and customer care
•Attention to detail
•Good problem-solving skills
•Technical troubleshooting and ability to diagnose and correct problems on the phone, team viewer and email

To Apply:

Click Here!

Application Deadline: 27/07/2021

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